Return & Exchange Policy

At DJC Camera Store, we want you to be completely satisfied with your purchase. Please review our return and exchange policy below before placing your order.

Exchanges

We offer exchanges within 7 days of receiving your order.

To be eligible for an exchange, the item must be in the same condition in which you received it, unused, unworn, and with all original packaging, tags, seals, and accessories intact. You must also provide your receipt or proof of purchase.

To request an exchange, please contact us at djccamstore@gmail.com with your order number and details of the item you would like to exchange.

Please note that products that have been opened, used, damaged, or are missing their original packaging or seals may not be eligible for exchange.

Returns & Refunds

We accept returns within 2 days of receiving your order, subject to the conditions below.

Returns are only accepted for products that are not sealed or factory-sealed.

For sealed or factory-packaged products, we cannot accept a return after the original seal or packaging has been opened, as these products cannot be resold as new.

To be eligible for a return, the item must:

• Be returned within 2 days of receiving the order.

• Be unused and in the same condition in which you received it.

• Have all original packaging, tags, accessories, and seals intact.

• Include the original receipt or proof of purchase.

To start a return, please contact us at djccamstore@gmail.com with your order number and the reason for the return.

Items sent back without contacting us first may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after receiving it.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at djccamstore@gmail.com, preferably within 24 hours of delivery, and provide your order number along with clear photos or videos showing the issue.

We will review the issue and, where applicable, arrange an exchange, replacement, or refund.

Non-Returnable Items

Certain products cannot be returned or exchanged, including:

• Products that have been opened or used when they were originally sealed.

• Products with broken or removed factory seals.

• Products missing original packaging, accessories, or tags.

• Products damaged due to misuse or improper handling after delivery.

• Gift cards.

• Sale or clearance items, unless they are defective or the wrong item was delivered.

If you are unsure whether your item is eligible for return or exchange, please contact us before sending it back.

Exchanges vs. Returns

If you would like a different product or variant, an exchange within 7 days may be requested, subject to product availability.

If you prefer a different product that is not available for exchange, you may return the eligible item according to our return policy and place a new order separately.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed through the original payment method.

Please note that the time required for the refund to appear in your account may vary depending on your bank or payment provider.

For any questions regarding returns, exchanges, or refunds, please contact us at:

djccamstore@gmail.com